CAREERS

Excellence in Service & Customer Commitment


EMC is experiencing growth in all of our business lines. To sustain this growth we are always looking for high quality personnel to add to our staff.

Please feel free to look through the available position listings and fill out an online application. We welcome resumes from all disciplines relating to our business lines.

Please do not hesitate to submit a resume even if there are no current openings that match your skills.

Information Systems Support Technician

Job Description:

  • Provide end-user troubleshooting and support for desktop, laptop, applications, and operations.
  • Provide one-on-one telephone and desk-side assistance to end-users on the standard core applications.
  • Provide updates to the customer regarding the problem's status when the projected completion time for problem resolution changes or if the customer requests status.
  • Work as part of a team and independently.
  • Review and participate in projects that evaluate, test, and introduce new technology and approaches.
  • Review, maintain and enforce approved procedures and quality standards.
  • Perform software and hardware installations on stand-alone computers and network servers.
  • Install and perform maintenance on a variety of brands of computers and associated equipment.


 

Minimum Requirements:

  • Knowledge of basic computer hardware, including desktops, laptops, printers, and mobile devices (primarily mobile phones).
  • Experience with desktop operating systems, including Windows 7 and Windows 10.
  • Application support experience and knowledge of Microsoft Office 2013 and 2016 products to include Outlook, Access, PowerPoint, Excel, Word, Project, and OneNote.
  • Proven ability to work as part of a team as well as show initiative and ability to work independently.
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
  • Strong documentation skills.
  • Basic knowledge of VoIP phones systems.
  • Basic understanding of TCP/IP and networking principles.

Qualifications Preferred:

  • Minimum 1-2+ years demonstrated full-time experience troubleshooting current and previous Microsoft workstation operating systems.
  • Certifications in A+, MCSE or MCPs in current Microsoft workstation, server, and applications.


 

NOTE: This position requires drug and background screening.

 

Complete and submit your EMC application online:


Alternatively you may print and complete our employment application and send as attachment along with your resume to our H.R. Department for review to: jobs@emc-co.com


Return to career listings